These terms apply between the customer and Hallingdal Badestamp AS. Below, you will find the conditions that apply to the purchase of goods and services from hallingdal-badestamp.no for consumers. These terms, together with your order as confirmed by an order confirmation, form the basis of the purchase agreement. Purchases are governed by Norwegian law, including the Consumer Purchases Act, the Right of Cancellation Act, the Marketing Control Act, the Personal Data Act, the E-commerce Act, and the Credit Purchases Act.
1. The Parties
– Seller: Hallingdal Badestamp AS (Later referred to as “we,” “us,” or “the seller”)
– Org. No.: 932 605 538
– Address: Austsidevegen 901, 3539 Flå
– Phone: 406 02 349
– Customer: The person listed as the buyer in the order (Later referred to as “you,” “your,” or “the buyer/customer”)
2. Purchase Process in Our Online Store
– When you place an order with us, the order is binding as soon as it is registered on our server. We are bound by your order as long as it does not deviate from our offer in the online store, our marketing, or otherwise. You may cancel the purchase in accordance with the Right of Cancellation Act, which you can find details about in sections 9 and 12 of our terms.
– We send an order confirmation when we receive your order. It is important that you review and check that the order confirmation matches your order. If there are discrepancies between your order and the order confirmation, we consider it a new offer from us, which you may accept or reject. You have the right to insist on your original order if it corresponds to our offer.
3. Conclusion of the Agreement
– The agreement is binding for both parties when the buyer has submitted their order to the seller.
– However, the agreement is not binding if there have been typographical or input errors in the offer from the seller in the ordering system of the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.
4. Information in the Online Store
– We strive to provide accurate information about our products. We reserve the right for typographical or printing errors, which may result in us being unable to deliver in accordance with the information in our online store or marketing.
– We reserve the right to cancel your order or parts of it if the products are unavailable. You will be informed of such a situation and of any alternative products we can offer. You may choose to accept our new offer or cancel the order.
5. Prices
– All prices include VAT. The total cost of the purchase, including all fees such as postage, shipping, packaging, assembly, etc., will be specified before you place the order.
6. Payment
– Payment method: Invoice. For custom orders, we require a 50% advance payment. The remainder is paid after delivery/pickup. In the case of non-payment, the claim will be sent to debt collection after prior notice.
7. Delivery and Delays
– The products are delivered in the manner, at the location, and at the time agreed upon. We bear the risk for the products until they are taken over by you, i.e., when you have received the products.
– In case of delays, we will inform you as soon as we are aware of them and provide information on when delivery can be expected.
– Depending on the type of product and the length of the delay, you may choose to withhold payment, demand delivery, claim compensation, or cancel the purchase.
– Shipping cost: Free within the Hallingdal area. In other areas, the shipping cost is by agreement.
– Delivery: Custom orders are delivered within 1–4 weeks.
– Pickup: You can pick up the item yourself at the address: Austsidevegen 901, 3539 Flå.
8. Inspection of Products
– Upon receiving the products, you should check as soon as possible that the delivery matches the order confirmation, whether the products are damaged during transport, or if there are other defects or deficiencies. Transport damage must be reported immediately to the carrier.
9. Complaints – Consumer Purchases Act
– If you discover a defect or deficiency in the product, you must inform us within a reasonable time after the defect was discovered or should have been discovered, that you wish to invoke the defect. The complaint period is one month from when the defect was discovered, but no less than two years after you took possession of the item. For products that are expected to last significantly longer under normal use, the complaint period is five years. Complaints must be made within these periods; otherwise, you lose the right to claim the defect. A defect that appears within two months after taking possession is presumed to have existed at the time of the risk transfer.
– Defects and deficiencies should be reported to us orally or in writing. For evidentiary reasons, it is recommended that the complaint be submitted in writing.
– You will receive confirmation of the receipt of the complaint by email. The confirmation will also inform you of any special terms or handling required for the return shipment.
– If there is a defect and you have complained within the deadlines, you may make the following claims:
– Withhold the purchase price
– Choose between repair or replacement under certain conditions
– Cancel the purchase if the defect is not insignificant
– Claim compensation
– If repair or replacement means that you cannot use the item for more than one week, you may, under certain conditions, have the right to receive a replacement item at our expense. As a general rule, we cannot make more than two attempts at repair or replacement for the same defect.
– If there is no defect, we may only charge for investigations that were necessary to determine whether a defect existed, as well as for repairing the item, if you were informed that you would be responsible for such costs.
– If you take measures on your own initiative to remedy a defect beyond what has been agreed with us, we will not cover these expenses.
11. Warranty
– 2 years.
12. Right of Cancellation
– For standard products, you have the right to cancel your purchase under the Right of Cancellation Act. The right of cancellation requires that you notify us of this no later than 14 days after receiving the delivery. If you have not received a cancellation form either in the order confirmation or upon delivery, this period is extended to three months. To exercise the right of cancellation, the product must be returned to us in approximately the same quantity and condition. All products must be returned to us within a reasonable time. You must pay for any return shipment. You bear the risk of transport back to us. We are obligated to refund what you have paid, including postage for the shipment to you, within fourteen days after we have received the product from you. The product must be returned in its original packaging.
– The right of cancellation does not apply to goods that have been customized according to your wishes.
13. Personal Information
– We are committed to handling your personal information securely. When you shop with us, we store information such as your name, address, and email address, which is necessary to deliver the goods to you and contact you in connection with the order. This information must also be stored for accounting, tax management, and any warranty or return handling. This means that the information cannot be deleted.
– We do not sell personal information to third parties, and we do not exchange or share this information with others.
14. Prices and Delivery
– All our prices are stated inclusive of VAT but excluding shipping unless otherwise specified. Prices may change as a result of price changes from our suppliers. We reserve the right to refuse delivery of goods based on price fluctuations, stock situations, competitive conditions, or other reasons. All stated delivery times are indicative. “Delivery time” refers to the time when the goods arrive at our warehouse. Time for picking, packing, and any production is in addition before the goods are delivered to the carrier.
– Delivery in the Hallingdal area is free. In other areas, shipping costs are agreed upon.
15. Returns and Exchanges (Does not apply to custom and personalized goods)
– If you wish to return an item, you must notify us no later than 14 days from when you received your item. It is possible to return items and get a refund if the item is damaged. The seller pays for shipping.
– When you receive your order, it is important to check it for damage.
– If the item is damaged or defective, you can contact us via [email protected] for further instructions.
15. Customer’s Obligations
– The person registered as the customer with us is responsible for the payment of the services we or our partners provide under these terms. This responsibility also includes the use of the customer’s access by others, including unauthorized use, unless it can be proven that such use occurred through negligence on our part.
16. Responsibility for Incorrect Use
– We are not responsible for errors, defects, or problems that arise from incorrect use of the products.
17. Changes to the Terms
– We reserve the right to change these terms, including as a result of changes in legislation.
18. Force Majeure
– If we are prevented from delivering, or it becomes unreasonably burdensome for us to fulfill our delivery obligation due to labor conflicts or other circumstances beyond our control, such as fire, war, mobilization, unforeseen military call-ups of a similar scope, requisition, seizure, currency restrictions, riots, lack of transportation, general shortage of goods, restrictions in energy supply, and errors or delays in deliveries from subcontractors or manufacturers due to such circumstances, we are exempt from all other responsibilities than in cases of complaints, and we will credit the purchase price of the defective goods.
19. Dispute Resolution
– Complaints should be directed to the seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation. The Consumer Council is available by phone at 23 400 500 or www.forbrukerradet.no.
– The European Commission’s complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be filed here: http://ec.europa.eu/odr.
20. Reservation
– We reserve the right for typographical errors and price changes.